Reliance facilitates patient-centered care through a community-driven and clinician-led collaboration that promotes better health and provides value through secure and trusted information sharing.
The Community Health Record gives providers a unified view of lab results, diagnostic tests, hospital reports, discharge summaries, and ambulatory records regardless of where care was received, including real-time results delivery and at-risk population notifications.
A healthcare-specific encrypted messaging service that replaces faxes, phone calls, and mail between care providers. Accessible from any web browser with no EHR required, supporting multiple staff members and shared inboxes per organization.
Helps providers proactively identify and manage at-risk patient populations using HIE network data, with 14 notification reports covering conditions such as diabetes, hypertension, depression screening, ED utilization, readmissions, and opioid use.
Reliance manages lab order and results routing between health systems and the clinics they serve. Current partners include Asante Health System and Sky Lakes Medical Center.
Reliance eHealth Collaborative facilitates secure electronic health information exchange among authorized providers across Oregon, Washington, and parts of Northern California. Founded in 2011, Reliance offers Health Information Exchange, Direct Secure Messaging, Community Health Record portal access, and clinical quality measurement.
Reliance facilitates seamless lab order and results routing between health systems and the clinics they serve. By managing the interfaces between lab systems and EMRs, Reliance ensures results reach the right provider quickly and securely — without manual workarounds.
Current health system partners using Reliance for lab orders and results distribution:
Interested in partnering with Reliance for orders and results routing in your service area? Reach out to learn how we can help.
Search and View Patient Health Records — Access up-to-date lab tests, diagnostic reports, hospital summaries, and care summaries across all participating providers, ensuring patients receive optimal care with current information.
Reduce Missing Information & Duplicate Testing — Securely access patient data and test results across providers, eliminating redundant procedures and saving time for both patients and staff.
Improve Results Management — Automated, real-time delivery of clinical results to your EHR in standardized formats, with alerts for abnormal findings enabling immediate follow-up.
EHR Cost Savings — A single unified interface replaces multiple costly EHR integrations and scales automatically as new health information sources join the network.
Care Transition & Coordination — Consolidated results delivery streamlines clinic workflow, closes referral loops, and coordinates care across physical, behavioral, and dental health.
Privacy & Security — Role-based user management protects patient data and provides a secure alternative to faxing or mailing confidential records.
Patient-Centered Care — Your physicians can deliver superior healthcare and avoid medical mistakes by exchanging crucial health data, ensuring the right information is ready at every appointment.
Secure & Trusted — Only the people who need to know your health information can view it. Reliance replaces less secure methods like faxes and phone calls with encrypted electronic exchange.
Better Health Outcomes — Rapid, secure provider communication enables timely, evidence-based treatment without guesswork, reducing hospitalizations and unnecessary procedures.
Greater Value — Immediate access to complete health records eliminates redundant testing and unnecessary medications, saving you time and money.
Community-Driven & Provider-Led — Created collaboratively by healthcare organizations and public health agencies, with medical professionals directing board decisions to balance information protection with clinical access.
Proven Return on Investment — A Humana pilot demonstrated an average savings of $29 per emergency department visit, and a Medical University of South Carolina study showed over $1 million in emergency care cost reductions.
Clinical Improvements — Decreased duplicate imaging and diagnostic testing, better care coordination across physical, behavioral, and dental health, with approximately 90% of participants reporting improved patient care quality and 82% noting time savings averaging 105 minutes per patient.
Payer Services — Reliance delivers member information to care management teams through web-based applications and automated clinical results delivery, supporting care coordination, hospital notifications, discharge management, HEDIS reporting, and clinical quality measurement.
Organizations sharing data through an electronic interface or with access to the Community Health Record (CHR) portal span multiple entity types across the region.
Health Information Exchanges — Idaho Health Data Exchange, Health Current, Indiana HIE, Michiana Health Information Network, The Health Collaborative, HealtHIE Nevada.
Hospitals — Skyline Health, Lower Umpqua Hospital District.
Ambulatory Clinics — RVP Family Practice Group, Evergreen Family Medicine, Women's Health Center of Southern Oregon, Northwest Family Practice, and others.
Additional Partners — Umpqua Health Alliance (Health Plan), Klamath Tribal Health and Family Services (Tribal Health), Umpqua Health Newton Creek (FQHC), Josephine County Public Health Department (Public Health).
Participants share demographics, Clinical Care Documents (CCD), transcriptions, lab results, radiology reports, claims, and radiology transcriptions.
Reliance eHealth Collaborative facilitates the safe, secure, electronic exchange of health information among authorized providers to enable timely, efficient, and patient-centered care.
Founded in Southern Oregon in 2011 as a community collaboration, Reliance has expanded beyond its original region to serve Oregon, Washington, and parts of Northern California. Our network comprises health care providers, hospitals, health plans, public health agencies, clinics, and other healthcare organizations working together to improve healthcare cost, quality, and efficiency.
Key Services — Health Information Exchange, Direct Secure Messaging, Community Health Record portal access, EHR support, and clinical quality measurement.
Affiliations — Reliance maintains memberships with HIMSS, SHIEC, and NCPDP.
Reliance Direct Messaging is a healthcare-specific secure email service for exchanging electronic patient health information between care providers and coordinators — replacing faxes, phone calls, mail, and courier services with encrypted, federal-standard communication.
What You Can Do — Attach patient care summaries, demographic information, lab results, and other health documents. Request consultations, support care transitions to rehab facilities, nursing homes, surgery centers, and coordinating organizations.
Easy to Access — All you need is an internet connection, a web browser, and a valid Direct Messaging address. No EHR system required.
Unlimited Capacity — Organizations can authorize multiple staff members and share inboxes. Any validated healthcare provider or organization can apply for a Direct address.
Reliance Population Health Reporting helps providers proactively identify and manage at-risk patient populations using data from across the health information exchange network.
14 Notification Reports — Monitor conditions and events that affect quality metrics, including:
Reports are delivered through the Community Health Record portal or directly to your EHR, enabling care management teams to act on timely, network-wide patient data.
The Reliance Community Health Record delivers consolidated patient information for coordinated care across healthcare settings — giving providers a unified view of lab results, diagnostic tests, hospital reports, discharge summaries, and ambulatory care records regardless of where care was received.
Care Coordination — Consolidated results delivery from all participating hospitals in one place, with real-time access through a Consolidated Clinical Inbox or your EHR interface for immediate review, management, and forwarding of urgent results.
Notifications — 14 notification reports help identify at-risk populations and manage conditions affecting quality metrics, including diabetes, hypertension, depression screening, ED utilization, readmissions, opioid use, and hospital discharges.
Cost Efficiency — A single unified interface eliminates the expense of maintaining separate integrations with multiple hospitals, labs, and diagnostic facilities.
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